• We only provide refunds in the form of store credit.
• To be eligible for a return and store credit, items must be unused, in the same condition as received, and in the original packaging.
• Returns must be initiated within 7 days of receiving item. You can intiate a return by filling out this form.
• Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item(s).

Some items are non-returnable, including but not limited to:

• Personalized or customized products.
• Downloadable material.

• All orders are processed within 1-2 business days after the order is placed. Please note that processing time may vary during peak seasons and promotional periods.
• Our standard shipping option delivers orders within 5 to 10 business days from the date of shipment. This timeframe is an estimate, and actual delivery times may vary depending on your location and other factors beyond our control.
• We use reputable carriers to ensure the safe and timely delivery of your orders. The carrier used for your shipment may vary based on your location and the size/weight of your package.
• Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost for your order during the checkout process before completing your purchase.
• While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may cause shipping delays. We appreciate your understanding in such situations.
• Once an order is placed, changes or cancellations are not possible. Please review your order carefully before completing your purchase.

• If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact us at contact@kianna.info